Use of the Site, Accounts, and Orders

1. Agreement to Terms
   By placing an order on our website (“Site”), you agree to these Terms and Conditions.
2. Eligibility
   To purchase products on the Site, you must be at least 18 years old and hold a valid credit card. Purchases can be made with or without creating an account.
3. Account Management
   Please ensure your account details and personal information are accurate and kept up-to-date. Your personal information will be handled in accordance with our Privacy Policy. You are responsible for safeguarding your account details and all activity conducted through your account.
4. Placing an Order
   Orders are confirmed upon checkout, including the listed product price, taxes, and applicable delivery fees. Please review all details before submitting your order. Once an order is placed, you will receive a confirmation email with the order details.
5. Product Availability
   All orders are subject to product availability. While we strive to keep our Site updated, certain products may only be available for pre-order or may become unavailable. Pre-order products will be clearly marked, and details will be available in our Pre-Order Policy.
6. Order Cancellations
   We reserve the right to cancel orders before delivery for reasons such as supply delays, errors in product descriptions or pricing, or circumstances beyond our control. If cancellation occurs, we will notify you using the contact details provided at the time of purchase.

Products

1. Product Accuracy
   We aim to ensure all product descriptions, images, and prices on the Site are accurate. However, slight variations may occur.
2. Currency and Taxes
   Prices are displayed in the currency indicated in the listing. Applicable taxes will be specified during checkout.
3. For Personal Use Only
   Products are for personal use and cannot be resold. We reserve the right to cancel orders that violate this policy.
4. Sales Limitations
   Sales may be limited to certain customers, geographic regions, or jurisdictions, at our discretion.

Pricing and Payments

1. Payment Terms
   Payments must be made in full at the time of purchase, including delivery costs as outlined in our Shipping, Delivery & Returns Policy. Fraudulent payment attempts are strictly prohibited.
2. Payment Methods
   Accepted payment methods include credit card, afterpay, PayPal, and Google Pay. Note that additional terms may apply, as these services are operated by third-party providers.
3. Privacy of Payment Information
   We do not store your payment details. Transactions are securely processed through our payment partner, Stripe
4. International Orders
   International orders may incur customs duties, taxes, or additional fees, which are the responsibility of the purchaser.
5. Promotions and Discounts
   Discount codes and promotions must be applied at checkout. Additional terms for contests and promotions will be provided on the Site.

Shipping, Delivery, and Returns

Please refer to our detailed Shipping, Delivery & Returns Policy. Your statutory rights under Australian Consumer Law remain unaffected.

Limitations of Liability

1. Neither party will be liable for consequential losses, including loss of profits or revenue.
2. Our liability is limited to the total purchase amount paid for the products.
3. Liability is proportionate to the acts or omissions of each party.

General Terms

1. Dispute Resolution
   Parties agree to attempt resolution through mediation before pursuing legal action. Mediation costs will be shared equally.
2. Force Majeure
   We are not liable for delays or failures caused by events beyond our control, provided reasonable efforts have been made to minimize impact.
3. Amendments
   These Terms may be updated from time to time. Please review the latest version before placing an order.
4. Governing Law
   These Terms are governed by the laws of New South Wales, Australia, and disputes will be resolved within its jurisdiction.
5. Third-Party Links
   Our Site may feature links to third-party websites or services. We are not responsible for the content, practices, or products of these websites. Any affiliations or referral benefits will be clearly disclosed.
6. Feedback and Complaints
   We welcome your feedback! Please contact us with any complaints or suggestions, and we will address them promptly.

Definitions

1. Consequential Loss
   Refers to indirect or unforeseeable losses, such as loss of profits, goodwill, or opportunity.
2. Force Majeure Event
   Refers to events beyond reasonable control, such as natural disasters or global disruptions.
3. Liability
   Covers any expense, claim, or damage, whether direct or indirect.

Terms of Reference for Mudie Cow Mobile Messaging Service

The Mudie Cow mobile messaging service (the “Service”) is provided by Mudie Cow (“Mudie Cow”, “we”, or “us”). By using the Service, you confirm your acceptance of these terms and conditions (“Mobile Terms”). Mudie Cow reserves the right to modify or discontinue the Service or its features at any time, without notice. To the extent permitted by applicable law, we may amend these Mobile Terms at any time. Your continued use of the Service following any changes signifies your acceptance of the updated terms.

Consent and Messages

By subscribing to Mudie Cow’s SMS/text messaging service, you consent to receive recurring SMS/text messages from Mudie Cow at the mobile number you provide, even if your number is listed on any state or federal Do Not Call registry. These messages may be sent via an automated telephone dialling system or other technologies and may include promotions, discounts, reminders, and other marketing communications.

Your subscription to this program is entirely voluntary. You are not required to enrol in this program to make purchases, and participation is not a condition of any transaction with Mudie Cow.

Charges and Fees

Mudie Cow does not charge for the Service. However, you are responsible for any fees imposed by your mobile service provider, including text messaging rates. Message frequency will vary. Please check your mobile plan for applicable charges, and reach out to your provider for further details.

Opt-Out Instructions

You may unsubscribe from the Service at any time. Simply text STOP to Mudie Cow or click the unsubscribe link provided in the text message (if available). You will receive a confirmation text upon opting out. No additional messages will be sent to your mobile device unless initiated by you. If you have enrolled in other Mudie Cow messaging programs, you will need to unsubscribe from each program individually, unless otherwise specified by applicable law.

Support and Assistance

For help or support regarding the Service, email gillian@mudiecow.com.

Changes to Contact Information

We may update the short code or phone number used to operate the Service at any time and will notify you of such changes. Please note that messages sent to outdated numbers or short codes may not be received, and Mudie Cow cannot guarantee that requests made via these channels will be honoured.

Disclaimer

Wireless carriers supporting the Service are not responsible for delayed or undelivered messages. You must provide a valid mobile number to participate. If you change your mobile number, you must re-enrol in the program with your new number.

To the extent permitted by applicable law, Mudie Cow is not liable for any failed, delayed, or misdirected delivery of information via the Service, errors in such information, or any actions taken based on reliance on the Service.

Privacy

We value your privacy. To learn how we collect and process personal information, please review our Privacy Policy.