Mudie Cow Pty Ltd
Effective Date: 1st May, 2025
At Mudie Cow Pty Ltd (“we,” “us,” or “our”), your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, purchase our products, or contact us.
Collection of Personal Information
We may collect personal information directly from you when you:
• Visit and browse our website
• Make a purchase or create an account
• Contact us via email, phone, or our website forms
• Opt in to receive SMS messages or marketing communications
The types of personal information we may collect include, but are not limited to:
• Your name, address, email, and phone number
• Payment details (processed securely)
• Information about your preferences for our products or services
• Any other information you voluntarily provide
Use of Personal Information
We use your personal information for the following purposes:
• To process and fulfill your orders
• To communicate with you about your orders, inquiries, or promotions
• To send SMS messages (with your consent), including order updates, marketing offers, and cart reminders
• To improve our products, website, and customer service
• To comply with legal and regulatory requirements
SMS Data Collection and Use
If you opt in to receive SMS messages from us:
• We will collect and store your mobile number securely
• We may send transactional messages such as order updates
• We may send promotional messages such as product launches, offers, and reminders
• We may use SMS data (including abandoned cart triggers) to personalise your experience
• You may opt out at any time by replying “STOP” or contacting us directly
We do not share SMS opt-in data with third parties for marketing purposes. SMS data is used solely to communicate with you as described above.
Disclosure of Personal Information
We do not sell your personal information to third parties. We may disclose your information to:
• Payment processors, delivery services, and other third-party service providers essential to fulfilling your order
• SMS service providers (such as Klaviyo) to deliver messages you have opted in to receive
• Authorities or organisations if required by law or to protect our legal rights
Security of Personal Information
We implement industry-standard security measures to safeguard your personal information. While we strive to protect your data, please note that no method of transmission or storage is completely secure.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience. Cookies collect non-personally identifiable information, such as your browsing activity, for analytics and marketing purposes. You may disable cookies in your browser settings, but this may limit some website features.
Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate. Please contact us at info@mudiecow.com.au for assistance.
Marketing Communications
With your consent, we may send promotional emails and SMS messages about our products, offers, or events. You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS messages.
International Data Transfers
If you are located outside Australia, please note that your information may be transferred to and processed in Australia. By using our website or services, you consent to such transfers.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Please review this policy periodically to stay informed.
Contact Us
Mudie Cow Pty Ltd
Email: info@mudiecow.com.au
